Returns & Refunds Policy

At Nonna Lia, we take great pride in the quality of our artisanal food products; however, due to the perishable nature of our items, we can only offer returns or replacements for products that arrive damaged or defective. Please contact our support team within 24 hours of delivery to initiate a claim for any quality issues.

Return Process

• 1.
  Report the Issue

  Email our customer care team within 24 hours of receiving your order, including your order number and clear photos of the damaged product or packaging.

• 2.
  Verification Process

  Our quality control team will review your submission to verify the defect or shipping damage against our freshness standards.

• 3.
  Resolution Selection

  Once approved, you can choose between a full refund to your original payment method or a complimentary replacement shipment sent via express delivery.

• 4.
  Confirmation

  You will receive an automated email confirming your refund or your new tracking number once the replacement has been dispatched from our kitchen.